FAQs

Looking for something else? Your Brand Fuel Account Manager, Jessie Bryan, is ready to help. Let her know what you're looking for by emailing jessieb@brandfuel.com.

We accept:

Please note that credit card charges will appear on your statement as “Brand Fuel, Inc.”

Pending Charges and Authorization Holds

If you choose to pay via credit card, the charge that appears on your credit card statement will show Brand Fuel.  This is because your financial institution places a temporary authorization on your account to ensure funds will be available when the order is finalized.

This pending charge is an initial hold that temporarily lowers your available balance. Your account is not actually billed until the order ships, so if the order is not approved, cancelled, or does not ship, the hold will automatically expire in accordance with the timeframe set by your financial institution, and no action is required on your part.

Credit Card Authorization Holds

• An authorization hold will be placed on your credit or debit card each time an order is placed to confirm the card is valid. The hold will be released within 3-5 days of the transaction in accordance with your financial institution’s policy; the charge will appear after the order ships or within 30 days.
• For cancelled orders, authorizations may take 3 to 5 days to be voided. The length of the hold is determined by the bank or other financial institution that issued your card. You will not be charged for rejected or cancelled orders.
• For additional questions, please contact your financial institution or card provider.

In the unlikely event that your order does not arrive to its destination, please contact Brand Fuel Customer Service at 1-800-319-6778, or email customer service immediately and within 30 days of your purchase. At that time, we will initiate an investigation, and either refund or replace your order. We are unable to offer refunds or reshipments after 30 days due to carrier policies.

Shipping Policy

All shipments are processed via USPS or FedEx.

Shipping and handling charges are estimated at checkout and will be finalized upon receipt of goods. Please note: individual item production times may vary; see item description for additional information. Prices are stated in U.S. dollars. To view your shipping amount: add all items to your cart and select shipping method. If you have other shipping needs, please contact us by phone at 1-800-319-6778 or email customer service.

Shipping dates shall be construed as estimates only and shall be established from the time Company receives a submitted Customer order. COMPANY SHALL NOT BE RESPONSIBLE FOR ANY ERRORS MADE BY THE SHIPPING CARRIER, INCLUDING DAMAGES TO THE PRODUCT. COMPANY SHALL NOT BE HELD RESPONSIBLE FOR DELAYS IN SHIPPING DUE TO UNFORESEEN EVENTS OUTSIDE COMPANY CONTROL, INCLUDING, BUT NOT LIMITED TO, INCLEMENT WEATHER OR ACTS OF GOD. Shipments cannot be made to post office boxes; a street address must be provided for every order.

After product has shipped, all shipping carrier terms & conditions shall prevail in the event of lost or delayed parcels. If a Customer deadline must be met for receipt of a shipment, expedited shipping must be selected at the time of order submission, as ground shipments are not guaranteed.

Company offers shipping services invoiced at the respective carrier-published rates.

These Terms shall be binding upon each party herein as well as all successors and permitted assigns and shall be governed by and construed in accordance with the laws of the jurisdiction in which the Company primarily operates, without reference to conflict of law principles. These Terms shall not be assignable or transferable by Customer without the prior written consent of the Company. These Terms contain the entire understanding of the parties regarding its subject matter and supersede all prior and contemporaneous agreements and understandings between the parties regarding its subject matter. No failure or delay by a party in exercising any right, power, or privilege under these Terms shall operate as a waiver of any part hereof, nor shall any single or partial exercise of any right, power, or privilege preclude any further exercise hereof or the exercise of any other such right, power, or privilege. Customer and Company are independent contractors, and no agency, partnership, joint venture, or employee-employer relationship is intended, expressed, implied, or created by these Terms. The invalidity or unenforceability of any provision of these Terms, as determined by final judgment in a court of law, will not affect the validity or enforceability of any other provision of these Terms, all of which shall remain in full force and effect.

Production Schedules

Return / Refund Policy

Brand Fuel is committed to unparalleled service and quality products. If you are not completely satisfied with your order, we will gladly accept your return and provide a full refund.

You may return unwashed, unworn and unused merchandise within 30 days of the receipt of your purchase for a full refund of the purchase price, minus shipping and handling. Exchanges can be made for in-stock merchandise. Please note that exchange orders will be shipped at the customer’s expense. Call our Customer Service at 1-800-319-6778 or email customerservice@brandfuel.freshdesk.com within 30 days of the receipt of your purchase. A return authorization number (RA#) will be assigned to your order. The RA# is required for your full refund. 

When packing your return item, indicate the reason for your return, include the packing slip with your return, and wrap the package and contents securely. If you do not have your packing slip, please indicate the order number or the e-mail address and name of the person who purchased the order, along with the reason for your return on a separate piece of paper.

Please keep in mind that there will be:
• No returns due to late order or shipping provider delays;
• No returns because of a typographical error made in a provided file or approved proof; or
• No returns due to colors not matching what Customer had in mind.

If you received damaged or defective merchandise, please contact us by phone at 1-800-319-6778 or email customer service immediately! We will ship the damaged merchandise back at our expense. We will replace the item or issue a full refund after we receive the damaged/defective product. You will not be charged any additional shipping or handling fees for replacement. This must be done within 10 working days of receipt of your order.

Amy's Terms And Conditions

These Terms and Conditions (the "Terms") shall be incorporated into, and become, the entire agreement by and between Amy's Company Store (the "Company") and you (and/or the company organization which you may, as a user of this website, represent), the customer (the "Customer"), upon continued use of this website, which shall constitute acceptance of an offer by Customer for services from the Company. Please read the entirety of the Terms mindfully, and do not assume anything. By utilizing Company via internet (this website and/or e-mail), telephone (speaking to someone or via messages), in person, or otherwise, you are agreeing to be bound by the following. Company reserves the right to make, add, delete, or otherwise modify the Terms at any time and in its sole discretion, provided that Company shall provide notice to the Customer of such modifications and Customer shall have the right to terminate if it is unwilling to agree to such modifications. If you are not willing to abide by any of the statements in these Terms, please refrain from patronizing or contacting the Company in any way and by any means.

1. Pricing / Payments
2. Claims & Liens
3. Copyright Release & Copyrights
4. Submissions
5. Disclaimer
6. Governing Law; Jurisdiction and Venue
7. Indemnification
8. Liability
9. Limitation of Liability
10. Links to Other Sites & Third-Party Services
11. Personal or Economic Right
12. Privacy Policy
13. Production Schedules
14. Returns
15. Refunds
16. Shipping

Pricing / Payments

Company prices are effective for thirty (30) days, unless otherwise agreed upon in writing by the Company; however, prices for separately charged, third-party materials and services are hereby acknowledged to be outside the control of the Company and are subject to change at any time. Company will notify Customer of any price changes of which it becomes aware prior to production or shipment. Customer shall be responsible for payment of any and all local, state, and Federal taxes which may be applicable to each order. At the sole discretion of the Company, immediately upon receipt of Customer's order by the Company, either an authorization will be requested from Customer's credit card provider to confirm the availability funds in an amount equal to the grand total of Customer's order, or Customer's credit card will be charged immediately upon receipt of Buyer's order by the Company.

Claims & Liens

The Customer must make and transmit to the Company in writing any and all claims no later than forty-eight (48) hours after delivery of product(s) from an order, or after learning of the basis for the claim, whichever is later. If such a claim is not made within those 48 hours, Company shall understand that the product has been accepted by Customer. By accepting the product, the Customer acknowledges that the Company has satisfied in whole all terms, conditions, and specifications of the order, purchase, and delivery process. Liability of the Company in all claims shall be limited to the sale price paid by Customer at the time of purchase of allegedly defective goods, without additional liability for special or consequential damages. As security for payment of any sum due under the terms of an agreement, Customer hereby grants to the Company a security interest in Customer property, and Company reserves the right to place and hold a lien on all Customer property in Company possession. This right applies even if credit shall have been extended, notes shall have been accepted, trade acceptances shall have been made, or payment shall have been guaranteed. If payment is not made in consideration of goods and/or services received, the Customer shall be liable for all legal and collection costs incurred by the Company in its efforts to recover such payment.

Copyright Release & Copyrights

By using any service of the Company, the Customer agrees and acknowledges that the Customer is the legal owner and/or licensee of any and all items Customer may submit, deliver, transmit, or otherwise convey to Company which may be subject to the copyright, trademark, service mark, or intellectual property statutes of the jurisdiction in which the Company primarily operates, and Customer assumes sole responsibility for use of such items in all forms and by all means. The Customer also covenants to release and hold harmless the Company of any legal liability for claims related to intellectual property violation and/or infringement. Following conveyance to the Company, the Customer shall retain legal ownership or remain the licensee of such items.

The Customer warrants that all subject matter to be printed and/or sold is not copyrighted by a third party. The Customer also agrees not to infringe on and to comply with all applicable laws, rules, and regulations applicable to trademarks, patents, trade secrets, the right of privacy, the right of publicity or other legal right of any third party. The customer recognizes that because subject matter does not have to bear a copyright notice, emblem, or seal in order to be protected by copyright law, absence of such notice does not necessarily ensure the Customer of a right to reproduce. The customer further warrants that no copyright notice has been removed from any material used in preparing any subject matter for reproduction or sale. To support these warranties, the customer agrees to indemnify and hold harmless the Company from all liability, damages, and fees which may be assessed or incurred in any legal action connected with copyright infringement involving any item produced or provided hereon.

Submissions

Upon Customer submission of questions, comments, suggestions, ideas, or other material via any method of communication or conveyance, Customer grants Company permission to use such submissions for marketing or other promotional purposes without compensation or attribution of any kind to Customer at any time. Customer agrees that Company shall have no obligation to keep any submissions confidential, and Customer further waives all rights to claims against Company based on "moral rights" or similar justification which may arise due to Company's use of a Customer submission. This section shall not apply to content appearing solely as part of a product procured as part of a Company service or item for sale.

Disclaimer

COMPANY PROVIDES SERVICES ON AN "AS IS" AND "AS AVAILABLE" BASIS. COMPANY NEITHER REPRESENTS NOR WARRANTS THAT THIS WEBSITE, SERVICE, OR USE THEREOF WILL BE UNINTERRUPTED, WILL BE FREE OF INACCURACIES OR ERRORS, WILL MEET ALL CUSTOMER REQUIREMENTS, OR WILL OPERATE WITHIN THE CONFIGURATION OR BE FULLY COMPATIBLE WITH THE HARDWARE OR SOFTWARE EMPLOYED BY CUSTOMER. COMPANY MAKES NO WARRANTIES OTHER THAN THOSE MADE EXPRESSLY IN THESE TERMS. COMPANY HEREBY DISCLAIMS ANY AND ALL WARRANTIES EXPRESSED OR IMPLIED BEYOND THE SCOPE OF THESE TERMS, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE, MERCHANTABILITY, AND NON-INFRINGEMENT. Company shall not be liable to Customer or to any third party for any consequential, incidental, indirect, punitive, or special damages (including damages relating to lost profits, lost data, or loss of good will) arising out of, relating to, or connected with the use of any Company service or based on any cause of action, even if advised of the possibility of such damages.

Limitation of liability: With the exception of a breach of a party's representations and warranties under these Terms or in connection with the indemnity obligations of the Customer under these Terms, in no event shall the liability of the Company exceed the value of products received or services rendered. The value of products or services are limited to the stated value on this Company website, or as stated by an authorized Company agent, at the time of purchase or documented inquiry by Customer.

Governing Law; Jurisdiction And Venue

The rights and obligations of all parties shall be governed by and entering into a business transaction with Company shall be construed and enforced in accordance with, the laws of the jurisdiction(s) in which Company primarily operates. The parties hereto consent to such jurisdiction and agree that venue shall lie exclusively within same. Any action or proceeding arising out of or related to this Agreement shall be brought and enforced only in the courts of the jurisdiction(s) in which Company primarily operates. All parties consent to the personal jurisdiction of such courts and waive any claim or argument that venue in any such forum is not convenient.

Indemnification

The Customer agrees to protect Company from economic loss and any other damages which may arise in connection with work requested. Customer and Company shall hold each other harmless, indemnify, and otherwise defend it against claims, demands, actions, and proceedings arising out of the other’s negligence, breach of this agreement or misconduct. This section shall apply regardless of responsibility for negligence.

Liability

Disclaimer of Express Warranties: Company warrants that all products shall be as described in the purchase order or receipt. In the case of print items, Customer understands that work shown in a proof, when approved by Customer, is what will be printed; Customer further acknowledges that there exists a difference in appearance of products on-screen when color is represented, as opposed to appearance of products in person. Company shall not be held liable under any circumstance for problems resulting from files provided by the Customer (this includes, but is not limited to, color-shifting and issues arising from improper file preparations).

If the Customer finds a production error or manufacturing defect in the item(s) received from the Company, such erroneous or defective item(s) will be replaced by the Company at no charge. Original shipping charges are not refundable. ALL CLAIMS MUST BE INITIATED WITHIN 48 HOURS AFTER DELIVERY OF PRODUCT OR DISCOVERY OF THE CLAIM, WHICHEVER IS LATER.

Limitation Of Liability

In no event shall Company or its suppliers be liable for any indirect, special, consequential, or incidental damages, including, without limitation, lost profits or revenues, costs of replacement goods, loss or damage to data arising out of the use or inability to use this website or any Company product, or damages resulting from the use of or reliance on the information provided in this website, even if Company or its suppliers have been advised on the possibility of such damages.

Links To Other Sites/Third Party Services

This website may contain links to websites or any other electronically delivered content or resources which are not owned by the Company. Customer acknowledges and agrees that Company is not responsible for the availability of such external sites or resources and does not endorse and is not responsible nor liable for any content, advertising, products or other materials which may appear on or be available from such sites or resources. Customer further agrees that Company shall not be liable to Customer in any way for use of such sites or resources.

Personal Or Economic Right

The Customer warrants that any item conveyed to the Company for proposed or purchased work does not contain anything which may be construed to be libelous or scandalous, nor anything which may threaten the right to privacy or personal or economic rights of any individual or group. The Customer will, at the Customer's sole expense, promptly and thoroughly defend the Company against any and all legal actions taken against it on these grounds, so long as Company promptly notifies the Customer of any such legal action in its entirety and gives the Customer reasonable time to undertake and conduct a defense. Company reserves the right to use its sole discretion in refusing to print, produce, or offer for sale anything it deems illegal, libelous, scandalous, obscene, or improper.

Privacy Policy

In all matters of protection and privacy of personal information in the possession of, or transmitted in any form to, the Company, the terms of the Privacy Policy, when and where it exists, shall prevail. In the absence of such a Policy, Company covenants not to share any information it may possess in relation to Customer, except under circumstances as the sharing of such information may be required for product shipment or fulfillment or by official and verifiable request by an agent of government.

Brand Fuel's Terms And Conditions

Privacy Policy

Brand Fuel wants you to be aware of what we do with the personal information that we gather when you visit our sites. More specifically, we want you to know what we don't do with that information. When you purchase a product from our site, we capture your credit card number (see our security policy for details), email address and other information. This information is extremely important - it is what helps us process your order and contact you in the event there is a problem. When you visit Brand Fuel storefronts, our server automatically gathers information, such as the name of the site from which you came, your domain name and what pages you have visited within our site. This information helps us provide a better experience for all our visitors. This information is never shared with third parties, unless you have granted permission or under special circumstances where it is required by law. We give you the option to register to receive more information from us from time to time via email or other channels. This registration is completely voluntary, and you can always unsubscribe from the service at any time. Brand Fuel promises never to misuse your personal information. If you have questions regarding this policy, please feel free to contact customer service or 1-800-319-6778.

Security Policy

Security:

Orders are placed using industry standard 128bit SSL (Secure Socket Layer) encryption to ensure a safe and secure shopping experience (supported by all major browsers, including Internet Explorer, Opera, Mozilla Firefox, and Safari).

Brand Fuel utilizes AES (Advanced Encryption Standard) for encryption tasks. More information can be found at: http://en.wikipedia.org/wiki/Advanced_Encryption_Standard and http://csrc.nist.gov/CryptoToolkit/aes/aesfact.html.

Storage and Processing:

Credit Cards are handled using a gateway. Credit cards entered into the store with a gateway are not stored on the store or on Brand Fuel’s servers; instead they are sent to a third party payment processor, Authorize.net, using a 128bit SSL encryption. Only the last four digits of the user’s credit card are stored within the system.

PCI Compliance:

PCI DSS stands for Payment Card Industry (PCI) Data Security Standard (DSS). It was developed by the major credit card companies as a guideline to help organizations that process card payments prevent credit card fraud, hacking and various other security issues. A company processing, storing or transmitting credit card numbers must be PCI DSS-compliant, or they risk losing the ability to process credit card payments.

If you voluntarily register to receive more information from us from time to time via email or other channels, you may unsubscribe from the service at any time.

Brand Fuel promises never to misuse your personal information. If you have questions regarding this policy, please feel free to email customer service or call toll-free: 1-800-319-6778. 

Terms of Use

Your use of Brand Fuel's Amy's store website, including the services provided on this website, signifies your agreement to follow and be bound by these terms and conditions. Brand Fuel reserves the right to discontinue providing any of the services available on the Amy's store website, to make changes or updates to such website, or to the products or programs described in such website, or to these terms and conditions at any time without further notice. Your continued use of the Brand Fuel Amy's store website following such changes signifies your acceptance of the revised terms and conditions.

Brand Fuel is not responsible or liable for any loss or damage that may occur as a result of someone else using your password or account, either with or without your knowledge. EXCEPT WHERE EXPRESSLY PROVIDED OTHERWISE IN AN AGREEMENT BETWEEN YOU AND BRAND FUEL, ALL INFORMATION, PRODUCTS AND SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. IN NO EVENT SHALL BRAND FUEL BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, OR DAMAGES FOR LOSS OF PROFITS, REVENUE, DATA OR USE, INCURRED BY YOU OR ANY THIRD PARTY, WHETHER IN AN ACTION IN CONTRACT OR TORT, ARISING FROM YOUR ACCESS TO, OR USE OF, THIS WEBSITE, OR THE SERVICES PROVIDED ON THIS WEBSITE.

All matters relating to your access to, or use of, the Brand Fuel Amy's store website shall be governed by U.S. federal law or the laws of the State of North Carolina. You may not access, download, use or export the information, software, products or services contained on this website in violation of U.S. export laws or regulations, or in violation of any applicable local laws or regulations. You agree to indemnify and hold Brand Fuel and its affiliated companies harmless for any and all claims or demands, including reasonable attorneys' fees, that arise from or otherwise relate to your use of the Amy's store website (including the services provided on this website), or your violation of these Terms or the rights of another.